Andi - Firstly Welcome to the site. Are you using your pc, or are you using an iphone etc;
Only reason I ask is that maybe, the problem is to do with how you are using the forum.
If you go to forum jump (in green above) you should be able to pull down other sub-headings you should be able to access technichal support. Ask any questions in there with using your media. Pearce or someone else may pop along to help with any technical problems.
Sorry that I myself cannot help any further, I`m not as young as some on here, I have to ask my son for any technical help!
Take care hun x
Love Kat x