Thanks for that J-Mo. I'd love to hear your story. I'm kind of glad to hear I'm not ALONE but sorry you've had to put up with the rubbish too.
Listen all...sorry to sound so cynical here....but this is I think a bit of how it works....SRH has a HUGE waiting list, yes?
BUT the last gov's target waiting list time was 18 weeks....SO....how do you keep the list to 18 weeks (so as to avoid sanctions from the gov) with so many referrals?
ANSWER....you mess about, you 'lose' referrals, you 'forget' to order investigations, you forget to write letters or forget to post them or your secretary forgets to send them to the relevant surgeon........ you delay every which way you can...
and suddenly you get your waiting list down...because you keep people hanging about every way you can before they ever get on the list!
I don't in all honesty blame them, because what can they do when they have so many referrals and not enough beds/surgeons, money/nurses etc etc...its the gov's fault for imposing unrealistic targets in the first place!
Sorry, I know this is horrendously cynical and negative...but like I say, I'm an ex-nurse...I know my way around the system a bit...
and basically the way to 'beat' it, is to keep nagging. No, thy won't put you to the bottom of the list if you get verbal (politely)........they'll just realise that they have an assertive patient on their hands who refuses to be messed about.
Won't get you the surgery any faster...but at least by the time you get there, they know your name! LOL ...........and you keep yourself in the loop....because one thing I hate is to be treat like a mushroom!