Spikeyjaycee
New Member
Hi guys
Just got back from my appointment with the psychologist at St Richards - Janet - who was lovely. We spoke about my history with food, childhood, relationship with food now etc and how I am going to cope without food as a 'crutch' to rely on and so forth. She said I had filled in my questionnaires eloquently (Had to ask hubby what that meant!!! Clearly, honestly and precise is the answer) as well as my food diary for the week. She has no hestitation in receommending me for the surgery so its all systems go now.
HOWEVER, I am going to make a complaint to the PALS section. Basically the letter sent to me with the appointment said it was being held at the Chichester Suite Ward consultation rooms. So friend and I trapse all over the blinking hospital trying to find this place. Bearing in mind the map that was sent shows there is a Chichester Suite and a seperate Chichester Treatment Centre, both in different places. So first we go to one and get told, no its the other. So we got there and get told, no you need to go back to the other (we've just come from there!!!). In the end we went to main reception who tell us its at the Loxwood Centre (where I've been before) so we had to get out the hospital, walk all the way round to the front and on to the Loxwood Centre. It was a hot and sunny day and by the time we got to the Loxwood Centre I had got hot and bothered and I said to the lady in the reecption area at Loxwood that if it was the wrong place I was giving up and going home!
Now I know St Richards has a marvellous reputation for its surgery staff but the administration is failing considerably. WHY couldn't someone have rung me beforehand to say the appointment had been moved? I think my blood pressure was through the roof after that fiasco! I actually think it needs addressing and I intend to complain.
Has anyone else had a similar problem or is it just me? I would be interested to hear from others.
Right, I am off now to write my complaint!!!!
Just got back from my appointment with the psychologist at St Richards - Janet - who was lovely. We spoke about my history with food, childhood, relationship with food now etc and how I am going to cope without food as a 'crutch' to rely on and so forth. She said I had filled in my questionnaires eloquently (Had to ask hubby what that meant!!! Clearly, honestly and precise is the answer) as well as my food diary for the week. She has no hestitation in receommending me for the surgery so its all systems go now.
HOWEVER, I am going to make a complaint to the PALS section. Basically the letter sent to me with the appointment said it was being held at the Chichester Suite Ward consultation rooms. So friend and I trapse all over the blinking hospital trying to find this place. Bearing in mind the map that was sent shows there is a Chichester Suite and a seperate Chichester Treatment Centre, both in different places. So first we go to one and get told, no its the other. So we got there and get told, no you need to go back to the other (we've just come from there!!!). In the end we went to main reception who tell us its at the Loxwood Centre (where I've been before) so we had to get out the hospital, walk all the way round to the front and on to the Loxwood Centre. It was a hot and sunny day and by the time we got to the Loxwood Centre I had got hot and bothered and I said to the lady in the reecption area at Loxwood that if it was the wrong place I was giving up and going home!
Now I know St Richards has a marvellous reputation for its surgery staff but the administration is failing considerably. WHY couldn't someone have rung me beforehand to say the appointment had been moved? I think my blood pressure was through the roof after that fiasco! I actually think it needs addressing and I intend to complain.
Has anyone else had a similar problem or is it just me? I would be interested to hear from others.
Right, I am off now to write my complaint!!!!
