what an absolute balls up

[Léonie_]

As most of you know I went for my first fill today...

Never actually happened.

So, got to the hospital (St John and Elizabeth in NW London) which I've had booked for 8 weeks. I'm now over 6 weeks post op and really need my first fill. I went to 3 different floors and receptions and no one knew what the hell i was on about or who i was meant to see. I phoned my dietician (who booked the appointment) and he's out of the office for the week. great. So i phone the general enquiries SurgiCare line. No answer. Emergency 24 hour number. No answer. At this point I am literally close to tears through sheer frustration and disappointment. So then i try the Wimpole street surgicare where I've been a couple times for wound checks and appointments etc. I eventually get transferred though to some one and explain what happens. She looks at the letter on the screen and says but that's what the letter says. I'm like i know what the bloody letter says I've got it with me. At this point I am massively pissed off, I haven't eaten or drank for 6 hours in preparation for it and I've had to take the day off work for it to be told "I'm really not sure what's going on as it's 5pm and everyone's left the office". Great, thanks for your help and support, it makes me feel so glad I've spent all those thousands of pounds for this outstanding service.

I'm sorry to rant guys but need to get this out of my system because I'm just feeling upset and frustrated, I've been looking forward to really starting to lose the weight and get on with my journey and it seems such an avoidable set back. :cry:

 

[Neen]

I'm so sorry Please don't feel too disheartened by this,..it's a setback but only temporary x
About half a dozen of us are logging what we eat and what exercise we do this week daily to try and help each other lose some weight this week on the band thread. If you feel like it , please come join us and we can keep you going xxxxx
It's such a crappy thing to happen after the anticipation and having to get things arranged for the appointment x
Keep strong and hopefully you will get a solution asap x

 

[Sarah Metcalf]

Aww Leonie, huge hugs, you must be so angry and frustrated tonight. That kind of service is so poor, I'd complain and get my expenses back. I hope you get some answers as to what went wrong today xx

 

[dottychic]

Arrrggghhhhhh, no wonder you are peed-off! Id feel exactly the same.....if I was you I would put an official complaint in with who ever is the top dog! I hope you get your fill soon, try and not get too disheartened (HUG) XX

 

[Mazza]

Oh dear, thats terrible! No wonder your annoyed. I hope they sort out an alternative appointment for you pronto x

 

[Big an Bouncy]

Disgusting, quick to take your money though eh?Ask for your expenses and loss of pay!

 

[ldavidson84]

That is terrible, i hope you get another appointment very soon. I would deffo make a complaint and request your loss in expenses also.

 

[sugga]

Sorry to here that you have been badly messed about..its terrible i cant understand why you are fuming. Why do people think that they can mess you around like this..i would complain too its disgusting. Hope you get it sorted soon love. xxx

 

[wildthing]

Its disgusting, you work yourself up for a fill only to be treated like this, its so annoying have had mine cancelled on same day before too its so upsetting.....

 

[kelly_333_333]

No wonder you're pi**ed off! I would be too. I'd defo make sure I claim for loss of earning and travel expenses etc! Hope you get your fill real soon x

 

[weeble]

That's terrible. You must have felt desperately upset and quite powerless.

I hope you got some answers from them today.